Shoot and Scoot - customer serivce

Custom British airsoft guns, WW2 kit. http://www.shootandscoot.co.uk Tel:01796 482 582.

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naval_aviator
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Shoot and Scoot - customer serivce

Postby naval_aviator » Thu Dec 21, 2017 8:48 pm

Hi.

Someone can we explain why Shoot and Scoot have a soo poor customer service?

I ordered a .38 S&W Victory model some weeks ago and still waiting on packege and even dont have a tracking number of package? I sent a few emails but any respons from a seller.

Thanks for help,
Jerry
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Re: Shoot and Scoot - customer serivce

Postby MartinR » Fri Dec 22, 2017 2:32 pm

I generally find giving Warren a ring helps move things along. He likes a chat.
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Re: Shoot and Scoot - customer serivce

Postby naval_aviator » Sat Dec 23, 2017 9:47 am

It is kind of joke I have been waiting one month for package without any respons from the seller, anything... he is kind of fraud...
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Re: Shoot and Scoot - customer serivce

Postby Jay7 » Sat Dec 23, 2017 9:53 am

Give Warren a ring,he’s no fraud just disorganised .
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Re: Shoot and Scoot - customer serivce

Postby Mattywheels » Sat Dec 23, 2017 11:34 am

Jay7 wrote:Give Warren a ring,he’s no fraud just disorganised .


Agreed; his organisation is poor but he isn’t a fraud.
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Re: Shoot and Scoot - customer serivce

Postby naval_aviator » Sat Dec 23, 2017 7:26 pm

Thanks guys I will try to do it finally!

Cheers,
Jerry
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Re: Shoot and Scoot - customer serivce

Postby Lord Elpus » Sat Dec 23, 2017 10:44 pm

One month? I've been waiting six months! Phone him regular, but still I'm waiting
Andy
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Re: Shoot and Scoot - customer serivce

Postby naval_aviator » Tue Dec 26, 2017 9:55 am

Hi.

You paid for the items and have been waiting 6 months?
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Re: Shoot and Scoot - customer serivce

Postby MartinR » Tue Dec 26, 2017 2:22 pm

If he's got to build you something, it can take a while. My second No. 4 took six months, otoh a couple of rubber bayonets only a few weeks.

Its not Amazon. Just chill and give him a ring.
"Mistakes in the initial deployment cannot be rectified" Helmuth von Moltke
Toys: AGM MP40, Cyma M1A1, TM M14/G43/SVT40, TM VSR/K98, SnS No. 4, ASG Sten, PPsH and various pistols and cold war stuff

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Re: Shoot and Scoot - customer serivce

Postby Iceman » Sun Dec 31, 2017 12:51 pm

Having been though the experience, it's not great. I get being disorganized, but these are still multi-hundred pound orders. It's understandable for people wanting an update from time to time.

Mine took ages too, but in the end the rifle was good, so possibly worth it.
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Re: Shoot and Scoot - customer serivce

Postby Lord Elpus » Wed Jan 10, 2018 9:18 pm

Over Six months now, but I'm not upset about this, I new it would be some time before I got the thing, I talked to Warren yesterday he's a likeable fella, and very busy.
He also has to wait for other people to do there bit as well, castings etc. Every body get their items in the end.......just some quicker than others!
Andy
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Re: Shoot and Scoot - customer serivce

Postby Lord Elpus » Wed Jan 10, 2018 9:20 pm

What I hate is predictive text, Knew (not new), it was going to take some time!
Andy

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