Has anyone had a successful exchange with these people? - Over the past 2 months I have sent them 2 emails, both reasonable enquiries (one was going to be a definite purchase). No replies to either email. For a retailer who regularly gets his knickers in a twist about rude customers I find this a bit surprising. Plus this 1980's style ordering process doesn't fill me with confidence.
Used them several times with no problems.
When we were a Kingdom it was run by a King
When we were an Empire it was run by an Empress
Now we're a country we're run by a..........
Well their stuff looks good and the prices are OK (or used to be until the pound died) - but it's hard to do business with someone who ignores you.
Never ordered from them but the little stories of stoopid customers did make me chuckle though 
Meine Ehre Heißt Treue
SS-Rottenführer Kotzur
Zweite Kampfgruppe
I. SS Pz. Div. Leibstandarte Adolf Hitler
I've used them a few times with no problems, even had to return something and he was fine about it.
He has a reasonably serious spam filter I seem to recall. Be sure you follow his guide lines for contacting him.
I've been using them for 6 years and only had one problem. They sent me someone elses order. It was sorted in days.
I love them.
aka Stigroadie
AFRA
better by design
"Truth is a shining goddess, always veiled, always distant, never wholly approachable, but worthy of all the devotion of which the human spirit is capable. "
Maybe I'll give them another go.
They also sell on Ebay.
When I want your opinion - I'll tell you what it is!