About 3 weeks ago I placed an order for some Y straps on Richard Underwood's site.
A few days later he replied to tell me he no longer stocked that item so what did I want to do.
As the order was for a friend (new forum member Cowboy) I had to ask him and he said get a refund.
So next day I asked for a refund over paypal.
Well about 2 weeks or more passed and nothing so I sent him a second email, no reply.
So I went on paypal and filed a report against him.
A few days later he sent me an email saying that as I had filed a report he could not refund my money as he was locked from doing so 
So I got on paypal about middle of last week and closed the report as he had told me he would refund me.
That is several days ago and still no refund or reply to tell me what he is doing.
The Y-straps are still listed on his site so people can order them. 
http://www.richardaunderwood.com/produc ... cts_id=144
Free speech is expensive these days!
Your best bet with Richard is to use the good old fashioned telephone! He is a very nice fella so im sure he will sort you out.
It's likely that he has run out of the post war Police Y-straps but he does do repro FJ Y-straps. With Richard (and with SoF) I always call first to see if they have stock of the items I want before I do an online order! saves a lot of hassle as neithers web site have automated stock status on them.
“I wanted to come to the Volga at a specific location at a specific city. By chance it carries the name of Stalin himself. So don’t think I marched there for this reason – it could carry another name – but because there is a very important goal... this goal I wanted to take – and you know – we are very modest, we have it already."
Adolf Hitler, November 1942
"Comrades, Red Army men, commanders and political workers, men and women guerrillas! It is on your perseverance, staunchness, fighting skill and readiness to discharge your duty to the country that the defeat of the German-fascist army and the liberation of the Soviet land from the Hitlerite invaders depend! We can and must clear the Soviet land of Hitlerite vermin."
Joseph Stalin, November 1942
Yes, best to order and sort things out on the phone with Richard.
Cheers
Martin
"Mistakes in the initial deployment cannot be rectified" Helmuth von Moltke
Toys: AGM MP40, Cyma M1A1, TM M14/G43/SVT40, TM VSR/K98, SnS No. 4, ASG Sten, Ppsh.
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Ditto. And hope he still wants to do business with you as you've basically told PayPal that he's a fraudulent dealer
Ditto. And hope he still wants to do business with you as you've basically told PayPal that he's a fraudulent dealer
Not a term I would use just slow and lacking in communication.
I got an email from him today saying he sent me a refund but I don't see it on paypal.
Anyway I think it has been a busy period for him lately.
Free speech is expensive these days!
Well yes, he's been at a few shows in the last few weeks.
And I just received notification that he will be away for the next two weeks also.
You've got nothing to ein, zwei, drei, vier
And I just received notification that he will be away for the next two weeks also.
Yes me to got 4 emails saying so which means my time will run out on paypal to post a new claim in if I wait for him to return.
I think I may do it again, the fact that I can do it should be proof enough he didn't refund me as he says.
EDIT
I just tried
Unfortunately on Paypal once you have been talked into closing a claim against a person it does not allow you to re-open one so all protection and proof is lost. 
Free speech is expensive these days!
Did you try calling him?
Did you try calling him?
To be honest no but I have said all I can in email a number of times.
I placed the first order at about 23.00 hrs after work one night, I am just not into ringing to ask if they do have a thing before I place an automated order. 
I was doing a favour for a mate so wasn't making phone calls just wanted it done and out the way.
Free speech is expensive these days!
I agree that it can sometimes be a bit of a ballache but the reason we all put up with his online idiosyncracies is that he supplies some of the best mid priced Kraut clobber in the UK. Once you cross him off the list you limit yourself to the European suppliers who can also be a pain to deal with. I bet you will resolve all your issues with a 5 minute call rather than endless emails and complaint procedures 
Yes I will just have to wait till next month now
I have never dealt with him before as I don't really buy Kraut clobber.
Free speech is expensive these days!
I agree that it can sometimes be a bit of a ballache but the reason we all put up with his online idiosyncracies is that he supplies some of the best mid priced Kraut clobber in the UK. Once you cross him off the list you limit yourself to the European suppliers who can also be a pain to deal with. I bet you will resolve all your issues with a 5 minute call rather than endless emails and complaint procedures
Hmmm, that shouldn't be an excuse for poor service though...in fact, one could say that he's possibly taking advantage of that monopoly position.
Although i have never bought kit online, only at shows, venues etc... I have always found Richard, his wife and staff very helpful. 
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Don't get me started on Sticky Underpants and his shambolic service, because I've promised to be a good boy and say no more 
he supplies some of the best mid priced Kraut clobber in the UK. Once you cross him off the list you limit yourself to the European suppliers
I would rather give my cash to Anthony Hole at http://militaria-net.co.uk/ . Much nicer chap, who doesn't think he's gods gift to reenactors, and he sells the same gear as Dickie but won't sell you stuff he hasn't got then keep you waiting for 6-12 months for it 
I have always found Richard, his wife and staff very helpful
It's not his wife! 
I have always found Richard, his wife and staff very helpful
It's not his wife!
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I've never had a problem with Richard...when i've spoken with him! Online orders though do seem to be ignored until they are chased up - seems daft to run an online service if you can't be bothered to look after it. Didnt find him particularly helpful at W&P either, seemed more interested in chatting with friends than seeing if browsers needed any help - i took my money elsewhere!
Well I should be able to re-open negotiations for my refund next month
Lets hope no-one else has ordered any behind me.
http://www.richardaunderwood.com/produc ... cts_id=144
Free speech is expensive these days!
I got my refund today 
Free speech is expensive these days!
