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FireSupport

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Poacher
(@poacher)
Posts: 2279
Noble Member
Topic starter
 

Anyone else find their service blisteringly slow?
I've had orders come in that were placed 2 weeks after I placed the Fire Support order with dealers in Hong Kong and the USA.
Not very impressive.

aka Stigroadie

AFRA
better by design

"Truth is a shining goddess, always veiled, always distant, never wholly approachable, but worthy of all the devotion of which the human spirit is capable. "

 
Posted : 12/01/2012 12:14 am
ww2stu
(@ww2stu)
Posts: 1032
Noble Member
 

never had any issues myself, Greasegun came next day when I ordered it. Upgrade parts I have ordered in the past have come within a few days.

 
Posted : 12/01/2012 12:55 am
(@no1_sonuk)
Posts: 1455
Noble Member
 

Christmas postal delays?

 
Posted : 12/01/2012 1:19 am
Poacher
(@poacher)
Posts: 2279
Noble Member
Topic starter
 

I've not been notified it has been shipped.

aka Stigroadie

AFRA
better by design

"Truth is a shining goddess, always veiled, always distant, never wholly approachable, but worthy of all the devotion of which the human spirit is capable. "

 
Posted : 12/01/2012 1:25 am
(@baggypants)
Posts: 352
Reputable Member
 

I get loads of stuff from them Stig, and I haven't had a bad experience yet.

 
Posted : 12/01/2012 8:12 am
(@bedsnherts)
Posts: 4507
Famed Member
 

Sounds unlike them. Maybe worth a quick call to make sure there hasn't been some computer-y balls up.

 
Posted : 12/01/2012 9:40 am
(@mattywheels)
Posts: 2332
Noble Member
 

Sounds unlike them. Maybe worth a quick call to make sure there hasn't been some computer-y balls up.

I agree, i've never had anything but good service from them.

 
Posted : 12/01/2012 10:07 am
Poacher
(@poacher)
Posts: 2279
Noble Member
Topic starter
 

They acknowledged payment before Xmas.
I have two outstanding orders from before Xmas, both are UK based.
Orders from Asia and the USA all arrived in good time and continue to do so clearing customs and Parcelforce depots with impressive speed.
Great Britain, a service based economy without the service.

aka Stigroadie

AFRA
better by design

"Truth is a shining goddess, always veiled, always distant, never wholly approachable, but worthy of all the devotion of which the human spirit is capable. "

 
Posted : 12/01/2012 10:40 am
Poacher
(@poacher)
Posts: 2279
Noble Member
Topic starter
 

I spoke with them, very apologetic but they did mess up.
Took the payment but it never got shipped.
If I was cynical my position now would be that I wont get it, that there was an error in the stock counting and they were sold out when I ordered. Let us see?

aka Stigroadie

AFRA
better by design

"Truth is a shining goddess, always veiled, always distant, never wholly approachable, but worthy of all the devotion of which the human spirit is capable. "

 
Posted : 12/01/2012 12:28 pm
(@no1_sonuk)
Posts: 1455
Noble Member
 

They did shut down over christmas - I placed an order just too late to be posted before christmas, but it was shipped the first day back in January, and arrived the next day.
Also, when I contacted them to find out if it would be shipped during the "down week", they said no, and offered to cancel the order if I wanted to try elsewhere. It was a MOLLE threader that I ordered, so I didn't cancel.
I've never had any problems with them other than that.

On the stock front: If their order/stock level system is interactive, your order would have been deducted from the indicated levels, meaning they'd have one more on the shelf than their stock levels say there is, so it should be fine.

 
Posted : 12/01/2012 1:10 pm
Poacher
(@poacher)
Posts: 2279
Noble Member
Topic starter
 

So you would think but Frank was quite open and said the stock counting does foul up from time to time.
I'm just sulking cos I dont have my new toy to play with.
I'm sure it will be fine.
Unlike my troubles with Ian Allan Publishing. Prize chumps.

aka Stigroadie

AFRA
better by design

"Truth is a shining goddess, always veiled, always distant, never wholly approachable, but worthy of all the devotion of which the human spirit is capable. "

 
Posted : 12/01/2012 1:20 pm
(@no1_sonuk)
Posts: 1455
Noble Member
 

What new toy?

 
Posted : 12/01/2012 2:03 pm
johno
(@johno)
Posts: 58
Trusted Member
 

must agree never had a problem with them..


 
Posted : 12/01/2012 2:12 pm
Forester
(@forester)
Posts: 1375
Noble Member
 

Always been good service from FS for me. :good:

______________


 
Posted : 12/01/2012 11:08 pm
(@baggypants)
Posts: 352
Reputable Member
 

I'm just sulking cos I dont have my new toy to play with.

:lol: You big grumpy bear! :lol:

 
Posted : 13/01/2012 12:10 am
Poacher
(@poacher)
Posts: 2279
Noble Member
Topic starter
 

They have not called back to say it wont be coming so I'm feeling better about the deal.
I shot some innocent cardboard box earlier and that helped.
Playing with a new repro zelt, finding all the faults and where they cut corners, also served to cheer me up.
Tea was really good so nothing to be grumpy about now.

aka Stigroadie

AFRA
better by design

"Truth is a shining goddess, always veiled, always distant, never wholly approachable, but worthy of all the devotion of which the human spirit is capable. "

 
Posted : 13/01/2012 12:27 am
Poacher
(@poacher)
Posts: 2279
Noble Member
Topic starter
 

Before 8am, pulled from my dreams, a harsh awakening.
It is here, the terrible reproduction of but nice to have to complete the set Tanaka made Zf41 scope.
2 more k98 mags from Den Trinity were also delivered.
If it's not freezing at Sevastopol I'm shooting a rifle.

aka Stigroadie

AFRA
better by design

"Truth is a shining goddess, always veiled, always distant, never wholly approachable, but worthy of all the devotion of which the human spirit is capable. "

 
Posted : 13/01/2012 8:37 am
(@paperpirate)
Posts: 187
Estimable Member
 

had a simliar experiance with airsoft world myself, i ordered two seperate orders within two days, the later came first so when i rang the computer had managed to loose it. turned up within three days after i rang. so hopefully it will be arrive soon!

 
Posted : 13/01/2012 4:21 pm
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