I am sorry Mr Barrett, I would me annoyed if I was you - and was annoyed at them for my part of the PBI order- but that is quite a funny closing line to hang up on a customer on.
Sorry, I'll stop giggling now, 
Nasty Sabre.
This is why I wont order over the phone or via Email from them, I prefere to go in and see the stuff myself, check the quality and personally, I don't believe the price of some of the kit on the website
"Will you stop talking about the war!!"
"What, you started it!"
"We did NOT start it!"
"Yes you did, you invaded Poland..."
and dont even get me started on the quality of the stuff they sent us..... mail order is there way of getting rid of the substandard kit they cant shift in the shop me thinks..
I know another place which used to do that! SOF
they are still known to do that
Sorry to hear about all this. i think as others have suggested its best to go down there and see the Alladins cave of stuff.
I'm a hero with coward's legs.
Yeah, seriously guys, I've never trusted Sabre's mail order - they'll just grab the first one of what-ever it is they see. I only ever visit them in person and do my own searching & selection of items.
Even in-shop, they're not very helpful - you can see they try to be for the sake of running a shop but it's all like as if you're really putting them out from their busy day of sitting on chairs. If you ask whether they've got something in stock, and it's not within arms reach of where they are sat, expect to receive a reply of "somewhere out there" *mild-gesticulations-in-a-direction-of-a-doorway* or the win-all phrase of "no, none in stock" (even though there may well be! So just dig around!). Another great tip, is to print out the prices as advertised on the website - I got caught once; being asked for higher prices, I said about what the prices stated on their website were, but I ended up having to pay what he said as I had no proof and they wouldn't check, and I 'needed' the items for the day after. 
A Proud Member Of 'Team Spleen!' who play mainly at Gunman Airsoft, Tuddenham, Suffolk.
Yeah, seriously guys, I've never trusted Sabre's mail order - they'll just grab the first one of what-ever it is they see. I only ever visit them in person and do my own searching & selection of items.
Even in-shop, they're not very helpful - you can see they try to be for the sake of running a shop but it's all like as if you're really putting them out from their busy day of sitting on chairs. If you ask whether they've got something in stock, and it's not within arms reach of where they are sat, expect to receive a reply of "somewhere out there" *mild-gesticulations-in-a-direction-of-a-doorway* or the win-all phrase of "no, none in stock" (even though there may well be! So just dig around!). Another great tip, is to print out the prices as advertised on the website - I got caught once; being asked for higher prices, I said about what the prices stated on their website were, but I ended up having to pay what he said as I had no proof and they wouldn't check, and I 'needed' the items for the day after.
Yeah, I had that the other day in an email, I asked them if they had any German webbing in stock, I know that they do as I saw some last time I was there, one big huge pile of it, and all I got back was 'No!, None in stock'.
Nice one on the price list, I've had that as well from them, charged me more for a helmet, but I really needed it for Die Gloke to keep my head safe, Am glad I bought it though!
"Will you stop talking about the war!!"
"What, you started it!"
"We did NOT start it!"
"Yes you did, you invaded Poland..."
